Frequent questions

Here you will find answers to the questions most asked by our clients or future clients, and that we have compiled in this section to offer them all the information they need. If you can not find the answer to your question, do not hesitate to contact us from the following contact form.

The registration in Solelec is free.

You can do it through our Web. Phone, mail or coming to our office.

As of the signing of the contract with Solelec, the contract will be validated internally and the distributor will be requested to register. From this moment, the process is done in less than 30 days in low voltage.

The responsible of the maintenance of the network is the Distributor, Solelec will intervene with the Distributor and will take the necessary steps to resolve said incidents.

No, the supply is guaranteed by law, and the electricity distribution network is the same for all commercialization companies, any incidence on the supply, you can not discriminate between customers of different trading companies. The liberalization of the electricity market has separated the distribution and marketing activities so that this does not happen.

No, the supply is guaranteed by law, and the electricity distribution network is the same for all commercialization companies, any incidence on the supply, you can not discriminate between customers of different trading companies. The liberalization of the electricity market has separated the distribution and marketing activities so that this does not happen.

If the accountant is from the Distribuidora company, it is the one that invoices Solelec, and we will pass it on directly and without charging any type of extra cost.

Solelec manages any incident in the network as cuts and voltage variations. You only have to contact us through the customer service phone number or in the email atencioncliente@solelec.com and communicate the problem.

None. In Solelec we take care of everything. Complete the registration form at www.solelec.com and we take care of everything else.

Of course not! You will not need to make any changes to your meter or your installation. The change will be quick, simple and without discomfort. Also you will never run out of supply due to the process of change.

So far, throughout the peninsular national territory.